690 Ent. SkillGroup Configuration

Definition

Configuration of the Enterprise SkillGroups and the associated SkillGroups and/or Precision Queues

This report shows the configured assignment of SkillGroups and/or Precision Queues to Enterprise SkillGroups. The configuration itself can be done by using the Administration Reports, described within the System Administration Guide.

Main data source: Enterprise_Queue

Screenshots

Field description

Field name	Description
EnterpriseSkillGroupID	ID of the Enterprise Skillgroup (group of queues)
EnterpriseSkillGroupName	Name of the Enterprise Skillgroup (group of queues)
SkillGroupID	ID of the assigned skill group (Queue). With Precision Routing the ID of the Precision Queue + 900000.
SkillGroupName	Name of the assigned skill group (Queue). With Precision Routing the name of the Precision Queue incl. prefix '*PQ.'.