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Version: 5.4

ECE Reports

List of recommended reports to analyze ECE performance.

ECE open status reports​

To get an overview of all open cases and activities with their respective status, use the following reports:

All of the reports listed above offer drilldowns to get more details on the open cases / activities.

ECE Case and Activity performance​

Use the following reports to analyze performance numbers on Case or Activity level, including their respective resolution time:

ECE Handled Activity reports​

Use the following reports to see how many Activities have been closed by user or by queue, and handling information on Activity level:

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