Media Manager
The configuration of Media Manager is stored in the configuration-file (.ini). The installation program creates this file with the settings provided during setup. The configuration of Media Manager can be adjusted by editing this configuration-file. The service must be restarted for the changes to take effect. If a setting is not found, the program’s default value is used.
Unless explicitly specified by a command line argument, the path to the .ini file is the name of the executable file with the .exe extension replaced by “ini” and the instance name used as suffix.
C:\ProgramData\BucherSuter\MCAforSAP\MultiChannelComponents\MediaManager\MediaManager_SAP1.ini
To view and manually configure Media Manager it is necessary to edit the initialization file. It is suggested to backup the original file before editing it. The initialization file of Media Manager can be edited with any text editor like Notepad.
[MAIN]
LOG_VERBOSE
Default : 1
Range : 0,1
Description : If set, writes short information on each telegram in the log file 1: Verbose logging on 0: Verbose logging off
MCIL_MODE
Default : 1
Range : 0,1,2
Description : Must always be set to 1 or 2. Mode 0 is not supported. 2: Media Manager is working in MCIL-Mode 2 without Mediarouting- and CCE/CCH AWDB access 1: Media Manager is working in MCIL-Mode 1 without Mediarouting-database access 0: Media Manager is working in “classic” mode with Mediarouting-database
REMOTE_PORT
Default : 7010
Range : not available
Description : port where Media Manager exposes its remote console Use a command shell and execute: telnet localhost REMOTE_PORT
ENABLE_AGENT_PORT
Default : 0
Range : 0,1
Description : Must always be set to 0. 1 is not supported! Activates/deactivates MediaRouting Classic 0: off 1: on
[LOGGER]
PATH
Default : C:\ProgramData\BucherSuter\logfiles\MCAforSAP\
Range : not available
Description : path where log files are written. To specify an absolute path, use the following syntax: \<DriveLetter>:\<AbsolutePath>
NAME
Default : empty
Range : not available
Description : Short name for the log file (see next parameter for more information)
NAME_TYPE
Default : 4
Range : 0-5
Description : Defines how the log file is generated (NAME refers the parameter above). 0: NAME.log 1: NAME_date.log 2: NAME_date_timestamp.log 3: NAME_machine_date_timestamp.log 4: same as 2, but a new log file is created daily 5: same as 3, but a new log file is created daily. Note: when using NAME_TYPE 4 or 5, log files are automatically deleted after 10 days
OUTPUT_LEVEL
Default : W
Range : N, F, E, W, I, T
Description : If the application is started in console mode, setting defines the log level of messages written to the console N: None F: Fatal Error (least verbose) E: Error W: Warning I: Info T: Trace (most verbose)
FILE_LEVEL
Default : W
Range : N, F, E, W, I, T
Description : log level of messages written into the log file N: None F: Fatal Error (least verbose) E: Error W: Warning I: Info T: Trace (most verbose)
EXTERN_LEVEL
Default : W
Range : N, F, E, W, I, T
Description : Defines the log level of messages written to the Windows Event Log. By default, Media Manager does not write any log message to the Event Log. Please note, that the EXTERN_LEVEL should be set to either N (no log messages written to Event Log) or E (Only Errors are written to the Event Log) Same levels as above
[ICM0]
PORT
Default : 7021
Range : not available
Description : Port where Media Manager waits for a connection from the MR PG
LOG_HEX
Default : 1
Range : 0-2
Description : Defines whether the telegram traffic between Media Manager and ICM is logged. 0: Do not log 1: Log everything except for heartbeat messages 2: Log everything
[MCIL]
PORT
Default : 7050
Range : not available
Description : Port where Media Manager accepts connections from MCIL clients
LOG_DATA_TRANSFER
Default : 0
Range : 0-2
Description : efines whether the traffic between Media Manager and an MCIL clients is logged 0: Do not log 1: Log everything except for heartbeat messages 2: Log everything
HEARTBEAT_TIMEOUT
Default : 30
Range : not available
Description : Specifies the timeout for heartbeat messages from MCIL clients
RONA_TIMEOUT
Default : 0
Range : not available
Description : Duration in seconds the Media Manager waits before a non-answered task is taken away from the selected agent and put back into the queue. This value is specified in seconds. Important: This value must be set to 0, as the RONA settings must be set in CRMConnectorSAP
CHECK_AGENT_PASSWORD
Default : 0
Range : 0,1
Description : Defines whether the agent’s ICM password is checked when logging on an agent in ICM (ensure that this setting is activated so that the agent password is checked) Must be set to 0 if MCIL_MODE=2 is used!
CTI_IND_ANSWER_TIMEOUT_MILISEC
Default : 1000
Range : not available
Description : Amount of time in milliseconds that the Media Manager is waiting after an indication message to CTI-server for Error Messages, before it is declared as succeeded and a response message is sent back to the client
CTI_REQ_ANSWER_TIMEOUT_MILISEC
Default : 10000
Range : not available
Description : Amount of time in milliseconds that the Media Manager waits after a request message to CTI-server for a response, before it is declared as failed and a failure response message is sent back to client
WRAPUP_TIMEOUT
Default : 0
Range : 0-7200
Description : Defines the time an agent resides in wrapup for the chat channel (in seconds) 0: off
AUTO_END_TASK_DELETED_WHILE_OFFERED
Default : 1
Range : 0,1
Description : Defines whether a task already offered to an agent automatically ends when it is deleted. 0: off 1: on
[MCIL_MODE_DOMAINS]
MEDIAROUTING_DOMAIN_MAIL
Default : 0
Range : not available
Description : Domain-ID of the MediaroutingDomain used for mail routing
MEDIAROUTING_DOMAIN_CHAT
Default : 0
Range : not available
Description : Domain-ID of the MediaroutingDomain used for chat routing
MEDIAROUTING_DOMAIN_VOICEMAIL
Default : 0
Range : not available
Description : Domain-ID of the MediaroutingDomain used for voicemail routing
MEDIAROUTING_DOMAIN_TICKET
Default : 0
Range : not available
Description : Domain-ID of the MediaroutingDomain used for ticket routing
MEDIAROUTING_DOMAIN_FAX
Default : 0
Range : not available
Description : Domain-ID of the MediaroutingDomain used for fax routing
MEDIAROUTING_DOMAIN_CALLME
Default : 0
Range : not available
Description : Domain-ID of the MediaroutingDomain used for callme routing
MEDIAROUTING_DOMAIN_RECALL
Default : 0
Range : not available
Description : Domain-ID of the MediaroutingDomain used for recall routing
MEDIAROUTING_DOMAIN_OUTCALL
Default : 0
Range : not available
Description : Domain-ID of the MediaroutingDomain used for outcall routing
[CTISERVER_1]
HOST_A
Default : ""
Range : not available
Description : Hostname or IP address of CTI server 1 side A
PORT_A
Default : 42027
Range : not available
Description : Port of CTI server 1 side A
HOST_B
Default : empty
Range : not available
Description : Hostname or IP address of CTI server 1 side B
PORT_B
Default : 43027
Range : not available
Description : Port of CTI server 1 side B
PERIPHERALID
Default : 5000
Range : not available
Description : ID of the ICM agent peripheral on which the CTI server is attached to (voice PG)
APPLICATIONPATHID
Default : empty
Range : not available
Description : Must correspond to ApplicationPathID of “Application_Path” view in ICM AWDB
HEARTBEAT_INTERVAL
Default : 15
Range : not available
Description : Interval in seconds of heartbeat messages that are sent from Media Manager to CTI server
HEARTBEAT_TIMEOUT
Default : 15
Range : not available
Description : Timeout in seconds for a heartbeat response from the CTI server
LOG_HEX
Default : 1
Range : 0-2
Description : Defines if the traffic between Media Manager and the CTI server is logged. 0 : Do not log 1 : Log everything except for heartbeat messages 2 : Log everything
[MRI]
APP_STR_MAX_LENGTH
Default : 0
Range : not available
Description : The Caller and Called names are limited by value if the value is set > 0
ECC01…ECC20
Default : empty
Range : not available
Description : Names of the ECC variables that are passed from an ICM script to Media Manager (and the agent) Example: user.myeccvariable
MAX_QUEUED_TASKS
Default : 5000
Range : 1-10000
Description : The maximum number of concurrent tasks Media Manager sends to CCE/CCH
MAX_QUEUED_TASKS_LABEL
Default : OVERFLOW
Range : not available
Description : The label that is returned on MCIL interface if the limit of MAX_QUEUE_TASKS is exceeded
REROUTE_REASON_CALLVARIABLE
Default : 1
Range : not available
Description : Call variable used for saving reason for the rerouted request
OVERFLOW_REROUTE_DELAY_MINUTES
Default : 10
Range : not available
Description : If the ICM script returns the label “OVERFLOW” (not case sensitive), the task isn’t rerouted by Media Manager before waiting the defined value (in minutes)
ACCEPT_AGENT_INTERRUPT_ADVISORY_EVENT
Default : 1
Range : -1,0,1,2
Description : -1=AGENT_INTERRUPT_ADVISORY_EVENT received from CTI Server is acknowledged with an AGENT_INTERRUPT_UNACCEPTED 0=AGENT_INTERRUPT_ADVISORY_EVENT received from CTI Server is ignored 1=AGENT_INTERRUPT_ADVISORY_EVENT received from CTI Server is acknowledged with an AGENT_INTERRUPT_ACCEPTED 2=AGENT_INTERRUPT_ADVISORY_EVENT received from CTI Server is acknowledged with an AGENT_INTERRUPT_ACCEPTED followed by an AGENT_INTERRUPT_UNACCEPTED
[REDUNDANCY]
THIS_IS_SIDE
Default : empty
Range : A, B
Description : Specifies the side of the Media Manager instance (A or B)
LOCAL_MM_INSTANCE_UDP_PORT
Default : empty
Range : 1024-65535
Description : Specifies the port of the local Media Manager instance where heartbeat messages from the other Media Manager instance are received
SECOND_MM_INSTANCE
Default : empty
Range : not available
Description : The IP address of the host where the second Media Manager instance is installed
SECOND_MM_INSTANCE_UDP_PORT
Default : empty
Range : 1024-65535
Description : The port on which the second Media Manager instance receives heartbeat messages from the local Media Manager instance