Compatibility Matrix

UCCE / PCCE

Release	CCE 11.6	CCE 12.0	CCE 12.5	CCE 12.6
2.2	✅	✅	✅	✅
2.3	✅	✅	✅	✅
2.3.3	✅	✅	✅	✅
2.3.4	✅	✅	✅	✅

SAP CRM / ICI / SAPphone (RFC)

This product connects SAP ICI 3.07 which is part of the SAP Interaction Center. The outbound solution requires SAPphone (RFC) >= 5.04 . SAP S/4HANA does not support campaign (as of November 2025).

Release	SAP CRM 7.x	SAP S/4HANA
2.2	✅	✅
2.3	✅	✅
2.3.3	✅	✅
2.3.4	✅	✅

Windows Server

Release	2012	2012 R2	2016	2019
2.2	✅	✅	✅	✅
2.3	✅	✅	✅	✅
2.3.3	✅	✅	✅	✅
2.3.4	✅	✅	✅	✅

Cisco IP Phones

For supported Cisco IP Phones please refer to the official compatibility statement of Cisco Systems Inc.:UCCE Compatibility Information

3rd Party Software

• Host System Virtualization
  • Only VMware ESX or ESXi bare-metal virtualization (type 1 hypervisor) software can be used to host the underlying operating system of the Connects for SAP
  • VMware ESX/ESXi 5.x, 6.0, 6.5, 6.7
• Connects for SAP requires the Microsoft Visual C++ 2010 Redistributable Package (x86) and requires the Microsoft Visual C++ 2017 Redistributable Package (x86) (not required for CRMConnectorOutboundSAP).