Compatibility Matrix

UCCE / PCCE

Release	CCE 11.6	CCE 12.0	CCE 12.5	CCE 12.6	CCE 15.0
2.3	✅	✅	❌	❌	❌
2.4	✅	✅	✅	✅	❌
2.5	✅	✅	✅	✅	❌
2.6	✅	✅	✅	✅	❌
2.7	✅	✅	✅	✅	✅

Siebel CRM

Release	Innovation Pack 2017	Innovation Pack 2018	Innovation Pack 2019	Innovation Pack 2020	Innovation Pack 2021	Innovation Pack 2022	Innovation Pack 2023
2.3	✅	✅	✅	❌	❌	❌	❌
2.4	✅	✅	✅	✅	❌	❌	❌
2.5	✅	✅	✅	✅	✅	✅	✅
2.6	✅	✅	✅	✅	✅	✅	✅
2.7	✅	✅	✅	✅	✅	✅	✅

info

Siebel CRM Versions from 8.1.1.1 up until Innovation Pack 2016 are also supported. Please contact b+s Support for compatibility information of your Siebel CRM system.

Windows Server

Communication Toolbar Adapter

Release	2012	2012 R2	2016	2019	2022
2.3	✅	✅	✅	❌	❌
2.4	✅	✅	✅	❌	❌
2.5	❌	✅	✅	✅	✅
2.6	❌	❌	✅	✅	✅
2.7	❌	❌	✅	✅	✅

Central Components

Release	2012	2012 R2	2016	2019	2022
2.3	✅	✅	✅	✅	❌
2.4	✅	✅	✅	✅	❌
2.5	❌	✅	✅	✅	✅
2.6	❌	❌	✅	✅	✅
2.7	❌	❌	✅	✅	✅

Supported Web Browsers

The Siebel CRM client mode Open UI supports more modern Web browsers than the HI mode because it uses Web standards without proprietary technologies, such as browser plug-ins or Microsoft ActiveX components.

Please contact Oracle concerning the support of Web browsers by Siebel CRM.

Cisco IP Phones

For supported Cisco IP Phones please refer to the official compatibility statement of Cisco Systems Inc.: Compatibility Matrix for Unified CCE

3rd Party Software

• Host System Virtualization
  • Only VMware ESX or ESXi bare-metal virtualization (type 1 hypervisor) software can be used to host the underlying operating system of the b+s Connects for Siebel Central Components.
• IPv6
  • The b+s Connects for Siebel components do not support IPv6
• Chat server supporting XMPP: Ignite Realtime Openfire, Cisco Unified Presence Server (CUPS), Cisco Unified Communications Manager Instant Messaging and Presence (CUCMIMP)
• Microsoft .NET Framework
  • The b+s Connects for Siebel Central Components require at least Microsoft .NET Framework 4.8 and the Microsoft Visual C++ 2017 Redistributable Package (x86) (the latter are required by the ConnectMCAL component).
  • The b+s Connects for Siebel Communication Toolbar Adapter component requires at least Microsoft .NET Framework 4.8 and the Microsoft Visual C++ 2017 Redistributable Package (x86).