Supervisor

This report contains the following pages:

Overview

This report gives you an overview about a certain area within your Contact Center for a shorter period.

Performance Grid

Use this report to see the available measures in a tabular format including some groupings and conditional formatting.

Service Level Details

This report helps you to investigate on the main drivers that affect your Service Level.

Abandonements

This report helps you to analyze your abandoned contacts and to find the reasons and areas where you could improve.

Agent States

This report gives you an overview about your available agents, their occupancy and activities during the not ready stage.